Additional Resources

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Certification Appeal

Appeal: An appeal is a formal request for reconsideration of an adverse decision made by the Certification Advisory Commission or its representatives related to an individual’s achievement of a certification.

Appeal Form

Special Testing Accommodations

Reasonable accommodations for testing shall be provided at no cost to candidates with special medical needs covered under the Americans with Disabilities Act who submit the Special Accommodations Request Form, along with the Documentation of Disability-Related Needs. AONN+ FFL may submit information regarding the stated disability and requested accommodation to its own expert advisers and reserves the right to provide only those reasonable accommodations as required by law.

Special Accommodations Form

Certification Complaint

Complaint: A formal request, other than an appeal, for resolution of an issue related to the certification program or the professional behavior of a certificant.

Complaint Form

Change of Address

If your address changes during the course of your application to become an Oncology Nurse Navigator–Certified Generalist or Oncology Patient Navigator-Certified Generalist, submit a change of address as soon as possible to ensure our database is accurate and you receive important communications about your application or examinations. Change of address notification should be submitted via e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it. with the words Change of Address in the subject line of the e-mail, and the new information in the e-mail.

Additional Certificate Request

Any certificant may request additional copies of his or her certification document. Requests must be made in writing to AONN+ FFL and may be made at any time. A fee of $15 must be included with the request.

Please mail to:
AONN+ FFL Certificate Request
c/o Lisa Hartman
1249 South River Road
Suite 202
Cranbury, NJ  08512

If you wish to place this over email, please contact AONN+ FFL at This email address is being protected from spambots. You need JavaScript enabled to view it..

Frequently Asked Questions (FAQs)

What does accreditation mean?

When an organization is “accredited,” it means that it has gone through an “accrediting” evaluation process and earned the “accredited” credential. An accredited organization or program has demonstrated evidence of implementation of all relevant standards in accordance with professional best practices evaluated by an outside organization. This is a voluntary, yet rigorous, process. Regulating bodies often require accreditation to be licensed or certified. Accreditation standards may vary by state and be renewed every 2 to 4 years.

Different regulating bodies have their own standards for evaluation. AONN+ Foundation for Learning, Inc, is accredited by the regulating body American National Standards Institute (ANSI).

Why is accreditation important?

Accreditation is a way to determine if a certification or licensing program meets an objective set of criteria. When an organization is designated as “accredited,” it ensures that it has been assessed by an impartial body and has met a recognized standard. The certifications awarded by an accredited organization certify that clinical nurse and patient navigators have demonstrated effective navigation services across the cancer care continuum within their scope of practice.

Accreditation recognizes the navigation professional for leadership among peers, patients, and other industry organizations, and as an integral member of the multidisciplinary oncology team.

Currently, the AONN+ Foundation for Learning, Inc, awards certifications for Oncology Nurse Navigator (ONN-CG) and Oncology Patient Navigator (OPN-CG). These AONN+ Foundation for Learning, Inc, certifications distinguish certified navigators from holders of other nursing certifications provided by other organizations. They are the only nationally accredited certifications for oncology nurse and patient navigators.

What if I have a thoracic certificate [ONN-CG(T)]?

AONN+ FFL, Inc Certification Advisory Commission has decided to suspend the Oncology Nurse Navigator-Certified Generalist Thoracic℠ [ONN-CG(T)℠]. Those currently certified can retain their certification if they continue to meet the requirements and renew their certifications.

For more information, please read the official Notice of Suspension.

How do you select exam locations?

Exam locations are determined through an e-mail survey distributed to AONN+ members. This survey asks about plans to certify, current geographic location, and willingness to travel. Based on feedback received, testing locations are selected in an effort to support the majority of requests.

I have a lot of experience but don’t meet the direct oncology navigation requirement for application. Will you consider my prior experience?

AONN+ FFL recognizes that a job does not need to contain the word “navigator” to be comprised of navigation-related duties. Therefore, we review each applicant’s work history and consider overall navigation experience when accepting or rejecting applications. Please ensure your resume or CV is accurate and clearly outlines duties related to each position you’ve held, as we utilize this document to make this determination.

Is certification recognized by Magnet?

We are pleased to report that AONN+ FFL certification IS recognized by Magnet.

Is certification recognized by the Commission on Cancer?

We are pleased to report that AONN+ FFL certification IS recognized by the Commission on Cancer.

How should I prepare for the exam?

AONN+ FFL recommends utilizing the Guide to Certification Preparation ONN-CG or Guide to Certification Preparation OPN-CG as a starting point to help you develop your personalized study plan.

Does COVID-19 impact testing?

AONN+ FFL takes every precaution related to COVID-19 and places the safety of our applicants, proctors, and staff above all else. While we adhere to safety protocols at testing facilities, it is possible that a COVID-19 surge could prevent an exam from taking place. Please check this website frequently for any pertinent updates.

Can I take the exam via computer?

We currently do not have an electronic version of the exam. It can only be administered in person, via paper and pencil. Please note, we are working on development of an electronic version for the future.

Is there a practice exam?

Currently, we do not have a practice exam for either the OPN-CG or ONN-CG. However, we understand that these would be valuable for exam preparation and have added them to our development plan. We intend to offer practice exams by 2023.

Who do I contact if I have a question?

Please reach out via the AONN+ FFL e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it..
All e-mails are received by both Lisa Hartman, Director of Certification, and Erica Williams, Senior Manager of Certification.

How long does it take to receive exam results?

You should receive your exam results via e-mail within 60 days of testing. Please ensure that the e-mail address you submitted with your application is accurate. If you have an e-mail address change between application and sitting for the exam, please e-mail This email address is being protected from spambots. You need JavaScript enabled to view it. to update your contact information.

How do I know if my application was approved?

You will receive an e-mail within 14 business days either approving your application or asking for additional information. Please make sure the e-mail address on your application is accurate, and check your spam filter if you are unable to locate a response. If you have questions or do not feel you received a response, please contact This email address is being protected from spambots. You need JavaScript enabled to view it..

Can I host an exam at my site?

AONN+ FFL is happy to work with any facility or Local Navigator Network (LNN) looking to host an exam. There are minimal qualifications required for approval—please contact This email address is being protected from spambots. You need JavaScript enabled to view it. to discuss this further.